A: All items are delivered via premium international express carriers (e.g., DHL, FedEx) to your doorstep (Curbside/Front door delivery). Please note that standard delivery does not include carrying items upstairs or white-glove assembly services.

A: Yes, once your package arrives in your country, the local delivery partner will send an SMS or email notice with tracking details and estimated delivery times. Please ensure your contact phone number provided at checkout is accurate.

A: Please inspect the packaging before signing for delivery. If visible damage is present, ask the courier to note "Package Damaged" on the delivery receipt, take clear photographs immediately, and contact our support team at support@oonokagu.com within 48 hours.

A: No. We operate on a strict 100% Tax & Duty Included (DDP) basis. The price shown at checkout is the absolute final price you pay.

A: Most of our furniture pieces arrive pre-assembled or with simple assembly required. Clear instructions and all necessary hardware/tools are included in the original packaging shipped from Japan.